If you are not satisfied with a pension or benefit decision you received from us, you have 30 days to submit an application for appeal to the Pension Appeal Board, which is a redress authority operating independently from the pension companies and the Finnish Centre for Pensions.
What information should the application for appeal contain?
The application must be submitted in writing. Your application should include:
- its intention to serve as a request for appeal for the Pension Appeal Court;
- the decision for which you are seeking an appeal;
- the section(s) of the decision for which you are seeking an appeal;
- the changes you demand regarding the decision;
- the grounds upon which the changes are based;
- your name, personal ID, address and telephone number;
- the name and personal ID number of the deceased, if the appeal concerns survivor’s pension.
Enclose the relevant original decision you are appealing or a copy thereof, and any documentation to which you refer. Additional documentation can also be sent at a later date.
Submitting an application for appeal
Address your application for appeal to the Pension Appeal Board, but submit it to Veritas. We can amend our decision if we agree with all your demands.
We recommend, primarily, that you complete an application for appeal using the electronic form found in Veritas’ online service. You can also submit the application to us through the online service as a message. All messages sent using the online service are secured.
- Other ways to submit an application for appeal
An application for appeal can also be submitted by mail, fax, e-mail, in person or by courier. Please note, for data security reasons, that the submission of confidential personal information by e-mail is done at your own risk.
Mailing address:
Veritas Pension Insurance
P.O. Box 133
FI-20101 Turku, FinlandVisiting address:
Lemminkäisenkatu 34
20520 Turku
Telephone: +358(0)10 55 010
Fax: +358(0)10 5501 690
E-mail: muutoksenhaku@veritas.fi
Remember to sign your application
The application must be signed by you or the person who has drafted the application for appeal. If you are not personally signing the application, a power of attorney bearing your signature must be enclosed with the application. If the application for appeal has been drafted by another person on your behalf, that person must also provide their name, occupation/title and address.
An application for appeal that is completed in our online service does not need a separate signature.
Deadline for an application for appeal
The application for appeal must be received by Veritas no later than thirty (30) days from the date on which you received notification of the decision.
You are considered to have received the decision seven (7) days from the dispatch date on the decision, unless otherwise specified. The dispatch date is stated on your pension decision document.
An application for appeal that is submitted electronically must be received by Veritas no later than 12 midnight on the final date of the submission period. Applications submitted by other means must be received by Veritas no later than 4 p.m. on the final date of the submission period, with the exception of 12 noon on New Year’s Eve and Maundy Thursday.
The forwarding of your appeal to the Pension Appeal Board
If we are unable to amend the original decision in a way that meets with all your demands, we will forward your appeal to the Pension Appeal Board for further processing. You will be notified of this separately.
If your address changes while your appeal is being processed by the Pension Appeal Board
If your application for appeal has been forwarded to the Pension Appeal Board for processing, please remember to notify both Veritas and the Pension Appeal Board of any possible address changes.
Appealing the decision of the Pension Appeal Board
If you are dissatisfied with the decision of the Pension Appeal Board, you may seek to have it rectified by appealing to the Insurance Court. Detailed appeal instructions will be enclosed with the Board’s decision.