The focus areas of corporate responsibility at Veritas include customers and beneficiaries, responsible investment, good administration and responsible employer.
Customers and beneficiaries
As part of the pension system, we take responsibility for our customers and beneficiaries.
1. We focus on customer service
- 1A: Customers’ assessment of the customer service for insurance services (NPS)
- 1B: Score awarded by beneficiaries on customer service (NPS)
2. We issue pension decisions swiftly and reliably
- 2A: Pension application processing time in days on average
- 2B: Percentage of decisions upheld in redress process
3. We support our customers in managing work ability risks
- 3A: Customer evaluations of the usefulness of work ability training
- 3B: Share of companies which have undertaken action based on the work ability survey
Responsible investment
We invest pension funds in a profitable, secure and responsible way.
4. We are developing our investment activities towards an increasingly responsible direction
- PRI report scores
5. We act to mitigate climate change
- Weighted carbon intensity
Good governance
Our operations are guided by our values and code of conduct.
6. Every Veritas employee is familiar with the regulations governing their work
- Completion percentage of internal training provided to personnel
7. We develop reporting as to how we implement responsibility in our investment operations
- PRI report scores (This indicator will no longer be utilised in 2023)
Responsible employer
We work hard to ensure that every employee at Veritas feels good at work.
8. We co-operate and involve our employees
- Questions in employee surveys on co-operation and involvement
9. Everyone is entitled to good leadership
- Questions in employee surveys on supervisory work