Veritas stands out for its personal service in the 2026 EPSI Rating survey on pension insurance companies. Among employer customers, Veritas received the highest ratings for both having a dedicated contact person and quick response times.
The survey examined employer and entrepreneur customers’ views on pension insurance companies and their services. Veritas also scores above the industry average in customer satisfaction among employer customers. The strength of its customer relationships is particularly reflected in customers’ low intention to switch providers.
“The survey results are excellent news for us and confirm that we are on the right track. All our customers have their own dedicated contact person, regardless of the size of the company, and this is something we want to maintain in the future as well,” says Staffan Åberg, Director of Pension and Insurance Services.
The results also highlight an interesting connection between work ability services and customer experience. Customer satisfaction was higher among employers who had used work ability services than among those who had not. According to the survey, only around one in three employers had used these services.
“Based on the feedback, we need to develop our approach and communicate more effectively about the services included in our customer relationships and how we can support our customers,” Åberg says.
Entrepreneur customers also value fast service
The results among entrepreneur customers also reinforce Veritas’s strengths in providing personal and easily accessible service. Veritas receives particularly high ratings for the speed of its service.
“The results reinforce the direction we are currently refining as part of our strategy work. Personal and easily accessible service is a strength we want to maintain for both our employer and entrepreneur customers. The next step is to become even more proactive: we want to anticipate our customers’ needs and provide information and support before they even need to ask for it,” Åberg continues.
